Warranty
We guarantee that the Doona Car Seat has been manufactured in accordance with the European safety standards and regulations, and is meeting the highest standards of quality.
For the Doona Car Seat we provide a 2-year warranty against manufacturing or material defects. The warranty period is effective from the day of purchase.
As proof of purchase, we ask that you fill out the Warranty Card and retain it for the whole term of the warranty period, together with your sales receipt.
In the case of a warranty claim, the Warranty Card must be returned together with the product to your local distributor.
Please also register your Doona Car Seat online.
Submitting a warranty claim
To submit a warranty claim, please use our dedicated portal:
→ Submit a Warranty Claim
Please note that in order to process your claim without delay, we will need:
- Order number
- Image of traceability sticker
- Image of fault
You can find your number on your original order email, this would have been sent to you by customerservice@cuddleco.co.uk.
We understand that taking images or videos can be time-consuming and tricky, but it's often the best way for us to understand the issue you're experiencing. In some cases, it even helps us to resolve your problem without having to collect your product.
The Warranty covers Doona Car Seats that have been handled properly and have been sent to us in a clean condition.
Where to find your traceability sticker:
Your traceability sticker can be located on the bottom of your product and will look like this:
The warranty does not apply in the following cases:
- Natural signs of wear and damage resulting from excessive stress.
- Damage resulting from inappropriate or improper use.
- When the product has been used for a purpose other than that provided for in the instructions for use.
The Warranty covers Doona Car Seats that have been handled properly and have been sent to us in a clean condition.
In the event of a warranty claim, please contact us directly at customerservice@cuddleco.co.uk.