Welcome to the Doona UK (operated and managed by CuddleCo Ltd) website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website. Before you place an order, if you have any questions relating to these terms and conditions please contact us by e-mail on customerservice@cuddleco.co.uk between 9am-4:30pm Mon-Thurs, 9am-4pm Friday.


    1. Definitions
    2. Product Details
    3. Price of the Products
    4. Enquiries
    5. Order Acceptance and Payment
    6. Our Right to Cancel
    7. Delivery
    8. Right of Cancellation
    9. Warranties and Refunds
    10. Returns Procedure
    11. Use of Website
    12. Liability
    13. Notices, Enquiries and Complaints
    14. Intellectual Property
    15. General
    16. Privacy Policy
    17. Klarna
    18. Promotions
    19. Competition

    1. Definitions

    1.1. In these terms and conditions (“the Terms”) unless the context otherwise requires, the following words and phrases shall have the following meanings:

    “Customer Material” means any information provided by the customer to Cuddleco® including, but without limitation, your details, delivery details, requirements or any information provided with the order or correspondence to Cuddleco®.

    “Enquiry” means any enquiry made of Cuddleco®;

    “Force Majeure Event” includes any delay or failure to perform our obligations as set out in these Terms where such delay or failure to perform arises from circumstances beyond our reasonable control, including (without limitation) any Act of God, communications failure, death, destruction, fire, flood, strikes, riots, accident, disruption to energy supplies, civil commotion, acts of terrorism or war;

    “Order Confirmation” an order confirmation from Cuddleco® to you confirming receipt of your payment and the acceptance of your order;

    “Price” means a price issued by Cuddleco® to you in response to an Order Confirmation and/or an Enquiry;

    “Product” means products available for sale on the Website;

    “Cuddleco®”, “us” or “we” means Cuddleco® Cornbrook, 2 Brindley Road, Old Trafford, Manchester M16 9HQ. Company No.: 07768026, VAT No.: GB 121739527

    “Website” means the website for the sale of the Products at cuddlecoshop.co.uk

    “Writing” includes email, fax, or other comparable means of communication;

    “you”, “your” or “customer” means the person, firm or company placing an order for Products with Cuddleco®.

    2. Product Details

    2.1. The Products displayed on this Website are not shown to actual size nor are their images binding as to detail. Some Products may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other Products may be represented at a larger than actual size in order to clearly show details, or smaller than actual size in order to show the entire item, and your attention is drawn to the Product details and content where given. If the Product you receive is materially different from the Product details specified you will be entitled to reject it without penalty.

    2.2. All Products are subject to availability. In the unlikely event of a change in the specification or quality of the goods ordered we will offer you a substitute item of the same or better quality for the same price, which you shall be entitled to reject by returning the item within 7 days from the date the Product has been delivered to you.

    3. Price of the Products

    3.1. Subject to the provisions of clauses 3.4 and 3.5 the Price of the Products will be as stated on our Website at the time you submit your order.

    3.2. Prices stated on the Website include VAT for the item(s) but not the cost of delivery and insurance during freight as that cost is dependent upon the value of the item(s) purchased and so is advised in addition to the Prices stated.

    3.3. All Products must be paid for in full before being dispatched.

    3.4. The price of the products stated on our website may vary due to factors outside our control, or if there is a delay between the time of the order and you receiving your Order Confirmation. In these circumstances you will be entitled to cancel your order if the price increase is not acceptable to you.

    3.5. Without prejudice to clauses 3.4 or 6.1.1, if we discover an error in the price of the Products offered we will contact you to resolve the situation.

    4. Enquiries

    4.1. By making an Enquiry you are under no obligation to purchase any Product but you agree to be bound by these Terms and our Privacy Policy.

    5. Order Acceptance and Payment

    5.1. Before your order can be accepted, we must receive in cleared funds, or confirmation of authorisation of payment (where a credit card is used) the purchase price specified in full (without any deduction).

    5.2. When we receive your order we will send you an acknowledgement of its receipt. Once payment has been received by us in accordance with clause 5.1 we will confirm that your order has been accepted by sending an Order Confirmation to you at the e-mail address you provide. When we send you this Order Confirmation a legally binding contract exists between us.

    5.3. You must pay for the Products you order by using any method currently specified on the Website,

    5.4. In the event that payment for an order is not received; or you are not fully entitled to use your nominated credit, debit or charge card; or such card has insufficient funds to cover the price of the Products then:

    5.4.1. Cuddleco® may contact you allowing you to make payment in full within a specified time period by the same or another means; or

    5.4.2. Cuddleco® may at its sole discretion cancel your order in which case Cuddleco® shall return any monies received from you within 30 days of receipt of such monies to your nominated account and Cuddleco® shall be entitled to deduct an administration fee to cover any expenses incurred by Cuddleco® in doing so;

    5.4.3. you agree that in any event that Cuddleco® shall have no liability to you for any loss, damage, costs, expenses or other claims that you may incur.

    5.5. You agree to indemnify Cuddleco® in full against all costs and outgoings incurred by us in obtaining payments from you in the event a failed payment occurs.

    6. Our Right to Cancel

    6.1. We reserve the right to cancel your order if:

    6.1.1. after receiving your order and before we send you your Order Confirmation, we become aware of a pricing error in respect of the Product you have ordered, we reserve the right to withdraw the Product from sale and inform you accordingly; or

    6.1.2. a Force Majeure Event occurs.

    6.2. If we do cancel your order we will notify you by e-mail and will offer an alternative replacement Product or refund to you any amounts paid to us as soon as possible and in any event within 30 days of your order.

    6.3. We shall not be liable to you for any loss, damage, costs expenses or claims that you may incur, for orders cancelled by us before we send your Order Confirmation.

    6.4. This clause 6 does not affect your statutory rights as a consumer, nor does it affect your contract cancellation rights.

    7. Delivery

    7.1. We reserve the right to charge for and fulfil partial orders where the Order Confirmation consists of multiple items.

    7.2. Delivery will be made by courier to the address specified in the Order Confirmation as soon as possible. Your parcel will usually be sent out the following day and will be delivered within 5 working days for orders in the Mainland UK.

    7.3. Risk of loss and damage in the Products will pass to you on the date when the Products are delivered or on the date on which we make our first attempt to deliver them to you.

    7.4 If you receive a partially opened or damaged parcel you should check the parcel upon receipt to ensure all items ordered are present and in a satisfactory condition. Please report any missing or damaged items to us immediately by calling our customer services on +44 (0)161 702 5057.

    7.5 We reserve the right to charge an additional handling fee for re-delivery. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any delivery charges.

    8. Right of Cancellation

    8.1. You will be entitled to cancel your order by written notice to us by following the procedure in clause 10. You do not need to give us any reason for cancelling your order nor will you have to pay any penalty. This policy is in accordance with the Consumer Protection (Distance Selling) Regulations 2000.

    9. Warranties and Refunds

    9.1. Subject to the following provisions of this clause 9.1, we warrant that the Products will be of satisfactory quality. The aforementioned warranty is given by Cuddleco® subject to the following condition save that it is acknowledged that your statutory rights are not affected:

    9.1.1. Cuddleco® shall be under no liability to the customer for any loss, damage, costs, expenses or other claims in respect of: (a) any defect arising from wilful damage, negligence, failure to follow instructions for the use of the Products (whether oral or in writing); (b) misuse or alteration of the Products without our approval; (c) arising from any Customer Material supplied by you which is incomplete, inaccurate, illegible, out of sequence or in the wrong form, or any other fault of the Customer.

    9.2. Cuddleco® products should meet or exceed your expectations. However, in the event that you are dissatisfied with your order, the Products delivered to you are incomplete or you have received incorrect Products, we shall have no liability to you unless you notify Cuddleco® of the problem AS SOON AS IS REASONABLY POSSIBLE of the Products in question. For the purposes of efficiency, we advise you to contact our customer services on +44 (0)161 702 5057.

    9.3. If you notify a problem to us under clause 9.2 or we have committed a breach of the warranty at clause 9.1 our only obligation will be (to be determined at your option and subject always to your statutory rights):

    9.3.1. We may offer you an alternate Product free of charge within 60 days of notification provided that the original Product is returned to us in accordance with clause 10; or

    9.3.2. We will arrange with you for the Products to be returned to us in accordance with clause 10, and we shall refund the price paid.

    10. Returns Procedure

    10.1. If you exercise the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.3, in order to make the returns procedure as efficient as possible we advise you to follow the following procedure:

    10.1.1. Please contact our customers services on customerservice@cuddleco.co.uk, or call us on +44 (0)161 702 5057 to obtain a returns authorisation number before sending the Product(s) back;

    10.1.2. secure the Product(s) and all of the original packing materials, packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not);

    10.1.3. clearly print your name and address on the outside of the package in the senders details area and mail the package to:

    Consumer Returns
    2 Brindley Road
    Old Trafford
    M16 9HQ

    10.1.4. For your protection, we advise you to insure the package for the full amount of the invoice plus postal or shipping charges. For the avoidance of doubt Cuddleco® shall not be responsible for items lost or damaged whilst in transit.

    Conditions of Return

    10.1.5. Returns are simple, but are subject to certain rules:

    (a) you shall be liable for the cost incurred in returning Products to us and we shall not be obliged to accept any Product returned if such costs have not been paid in full;

    (b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund;

    10.2 Subject to the conditions in clause 10.1 Cuddleco® will refund the full cost of the item. Refunds will be made in the same form as the original purchase.

    10.3 All requests will be processed after we have inspected and verified the condition of the Products. Returns take approximately five business days to process upon receipt of the item.

    11. Use of the Website

    11.1. You agree to use the Website only for lawful purposes and in a way that does not infringe the rights of, restrict or inhibit anyone else’s use and enjoyment of the Website. Prohibited behaviour includes harassing or causing distress or inconvenience to any person, transmitting obscene or offensive content or disrupting the normal flow of dialogue within the Website.

    11.2. Where Cuddleco® provides any information in relation to the Products supplied to it by a third party, Cuddleco® does not give any warranty, guarantee as to its accuracy or otherwise and shall have no liability to the Customer for any losses arising as a result thereof.

    11.3. Cuddleco® does not warrant that functions contained in the Website content will be uninterrupted or error free, that defects will be corrected, or that Cuddleco® or the server that makes it available are free of viruses or bugs. We shall have no liability for any direct, indirect, special or consequential loss arising out of the use of or the inability to use this Website including (without limitation) reliance on any information or content of the website or which results from mistakes, omissions, interruptions, deletions of files or emails, defects, viruses or delays in operation or transmission.

    11.4. The information on the Website may contain technical inaccuracies or typographical errors and may be changed or updated without notice. Cuddleco® may also make improvements and/or changes to the Website at any time without notice.

    11.5. Any information we receive from you will be dealt with in accordance with our Privacy Policy.

    11.6. Certain links in this Website connect to other websites maintained by third parties over whom we have no control. We make no representations as to the accuracy or any other aspect of information contained in other websites.

    12. Liability

    12.1. Nothing in these Terms will limit our liability for death or personal injury resulting from our negligence or that of our employees or agents. If you are a consumer (within the meaning of the Unfair Contract Terms Act 1977) the content of these Terms will not affect your statutory rights. If you are not a consumer then subject as provided in clause 9.1, all other warranties, conditions or other terms, whether implied by statute common law or otherwise, are excluded to the fullest extent permitted by law.

    12.2. Where Cuddleco® provides any information in relation to the Products supplied to it by a third party, Cuddleco® does not give any warranty, guarantee as to its accuracy or otherwise and shall have no liability to the Customer for any losses arising as a result thereof.

    12.3. In the event that we are unable or fail to deliver the Products ordered within any time period specified, we will use reasonable endeavours to contact you in order to re-schedule the delivery time.

    12.4. We will not be in breach of contract as a result of any Force Majeure Event.


    12.6. Cuddleco® shall have no liability for loss of profit or for any indirect, special or consequential loss of damage, costs, expenses or other claims for compensation whatsoever arising out of or in connection with the supply or non-supply of the Products (including any delay in supplying the Products) or their use or resale by you. Other than as set out in clause 9.2, the entire liability of Cuddleco® arising out of any order for Products from you will be limited to the total price of the Products ordered by you.

    12.7. You must observe and comply with all applicable regulations and legislation, including all necessary customs, import or other permits to purchase Products from our Website. The importation or exportation of our Products may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the Products you purchase.

    13. Notices, Enquiries and Complaints

    13.1. Any notices, enquiries or complaints should be:

    13.1.1. e-mailed to customerservice@cuddleco.co.uk;

    13.1.2. addressed to customer services on telephone number +44 (0)161 702 5057 or faxed to +44 (0)161 799 5843: or

    13.1.3. sent by post to:

    2 Brindley Road
    Old Trafford
    M16 9HQ

    14. Intellectual Property

    14.1. The entire content of the Website, including all copyright, trademarks and other intellectual property rights it contains, including the use of the name “Cuddleco®” is the sole property of Cuddleco® or our licensors. You are permitted to copy, transmit and to use such material only for the purpose of ordering Products from the Website, but you not are entitled to copy, reproduce, transmit, display in public, create derivative works from or otherwise commercially exploit such material.

    14.2. All intellectual property rights in the Products (subject to the rights of any third party) belong to Cuddleco®.

    14.3. You warrant that all Customer Material provided to us will not be defamatory or infringe the copyright or other rights of any third party, and you shall indemnify Cuddleco® against any loss, damages, costs, expenses or other claims arising out of any such infringement.

    15. General

    15.1. These Terms govern the contract to the exclusion of all other terms and conditions stipulated in any other communication or document unless expressly agreed in writing by Cuddleco®.

    15.2. Cuddleco® reserves the right to vary the content of these Terms from time to time, with any changes being published on the Website. However, such variations will not affect any Contract between Cuddleco® and you. Continued use of the Website, or any of its services will signify that you agree to any such changes.

    15.3. We may correct any typographical, clerical or other error or omission in any information on the Website or in any email or other document or communication issued by Cuddleco® without incurring any liability on our part.

    15.4. If any clause or part of a clause in these Terms is held by any Court of competent authority to be unlawful, invalid or unenforceable, such clause or part shall be severed and the remaining provisions of these Terms shall remain in full force and effect.

    15.5. These Terms, together with our Website prices, delivery details, contact details and privacy policy set out the whole of our agreement relating to the supply of the Products by us. Nothing said by any sales person on our behalf should be understood as a variation of these Terms or as an authorised representation about the nature or quality of any Products offered for sale by us. Save for fraud or fraudulent misrepresentation or any statutory obligation, we shall have no liability for any such representation being untrue or misleading.

    15.6. The contract between you and Cuddleco® shall be governed by English law and you and Cuddleco® submit to the exclusive jurisdiction of the English Courts.

    15.7 Cuddleco® reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or any part of any of its rights or obligations under these Terms.

    15.8 These Terms do not create or confer any rights or benefits enforceable by any person that is not a party within the meaning of the Contracts (Rights of Third Parties) Act 1999.

    16. Privacy Policy

    At cuddlecoshop.co.uk we respect your privacy and are committed to maintaining it. Full details of our privacy policy are given below. In the event that we make any changes to the policy, the information below will be updated immediately.

    We use the information you provide us:

    • To administer your account and process your order.
    • And, from time to time, to inform you by post, email or other available means of products, services, promotions and special offers.
    • We will only contact you by telephone if there is a query regarding your order.
    • We do not store credit card details nor do we share customer details with any 3rd parties

    In order to be able to offer you Klarna's payment option, we will pass to Klarna certain of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you. 

    General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement

    Customer Consent

    By using our website, you consent to the information you provide being processed for any of the above purposes, except where you have chosen to opt out of being contacted by us.

    17. Klarna

    In cooperation with Klarna Bank AB (publ), Sveagagen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

    • Slice it.

    Further information and Klarnas user terms you can find here. General information on Klarna you can find here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement

    18. Promotions

    Black Friday

    • Offer cannot be used in conjunction with any other offer.
    • This offer is valid from 15/11/2021 until 30/11/2021 11:59pm. All times listed in GMT.
    • The offer is only valid whilst stocks last.
    • The offer is only valid for UK customers.

    19. Competition - Win your share of £1,500


    By participating in the competition, you are agreeing to these competition terms and conditions.The competition is being run by CuddleCo Ltd, Cornbrook, 2 Brindley Road Manchester M16 9HQ  (company registered number 7768026).

    Eligibility to Enter

    The competition is open to entrants who are at least 18 years of age or older and residents of the UK. CuddleCo employees and associates are excluded from the draw. 

    Closing date for entries is 14th March 9am.

    By entering the competition, you confirm that you are eligible to do so and that you are eligible to receive any prizes that may be awarded to you.

    There is a limit of one entry per person and the competition is completely free to enter and no purchase is necessary.

    The Prize

    The winning prize will be a voucher to spend on Doona.Shop. There are 13 prizes available, 1 x £500 voucher, 2 x £250 vouchers, and 10 x £50 vouchers.

    The prize is non-transferable and non-exchangeable, and no cash alternatives will be provided.

    We reserve the right to substitute prizes of equal or greater value if circumstances beyond our control require doing so.

    CuddleCo's decision on any aspect of the competition is final and binding, and no correspondence will be entered into about it.

    Winner Announcement

    The winner will be chosen at random and notified via the email address provided on 14th March 2024.

    CuddleCo will send one email to the winners of the competition including their voucher code, which has to be spent within one transaction on Doona.Shop. No change will be given.

    The winners of the prize will have up to two years to spend their voucher.

    Data Protection and Publicity

    You agree that any personal information that you provide when entering the competition will be used by CuddleCo for the purposes of administering the competition and for other purposes as specified in our Privacy Policy.

    Limitation of Liability

    CuddleCo accepts no liability for any damage, loss, injury, or disappointment suffered by entrants as a result of participating in the competition or being selected for a prize.


    CuddleCo reserves the right, at any time and without prior notice, to cancel the competition or amend these terms and conditions.

    Governing law

    All our prize draws and competitions will be governed by English Law and entrants to the prize draws submit to the jurisdiction of the English courts.


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