Returns

Important Information Regarding Returns During COVID-19

Please note, as per government guidelines, we must leave your return in quarantine for 48hrs before we are allowed to interact and process your item(s). We appreciate your patience in this matter and will resolve to have your return processed as quickly as we can to provide the appropriate resolution.

If you are not entirely satisfied with your purchase please email us customerservice@cuddleco.co.uk. We will do our very best to resolve the matter in the most efficient way.

Faulty or Incorrect Products

If your item is found to be faulty or you have received the wrong item, please notify us by email within 28 days of receipt customerservice@cuddleco.co.uk quoting your order number. We will ask you to send pictures of the damage or you will be asked to return the product to us. Any product that is returned to us, must include a copy of the purchase invoice. It is your responsibility to ensure that the return postage is fully paid for and the item reaches us safely.

Once we are in possession of the returned product and it is deemed to be faulty or incorrect, a replacement will be despatched or a refund will be given depending on availability. We will reimburse the cost of the return postage up to the value of our original delivery charge.

All refunds will be sent via the same medium the original payment was made within 7 working days of receiving your product.

Any product that is returned to us without prior notification by email to the above address and acknowledgement from ourselves that we are in receipt of your email will not be eligible for a refund.

Non-Faulty Items

If you change your mind about purchasing a product, as long as it is still in its original unopened and sealed packaging, labels, tags etc. have not been removed, please notify us by email to customerservice@cuddleco.co.uk within 14 days of receiving it. Your product must be returned along with a copy of the purchase invoice. It is your responsibility to ensure that the item reaches us in the same condition that it was sent to you and all postage charges have been fully paid for.

Once we are in receipt of your item, we will refund you within 7 days via the same medium that you originally paid for it.

Any product that is returned to us without prior notification by email to the above address and acknowledgement from ourselves that we are in receipt of your email will not be eligible for a refund.

Next Day Order Cancellations & Returns

Orders placed for delivery via the next day delivery service cannot be amended or cancelled due to the limited time available between an order being placed and the order being dispatched for delivery.

Contact Us

If you have any questions on how to return your item to us, please contact us.