Returns
Faulty or Incorrect Products
If your item is found to be faulty or you have received the wrong item, please submit a claim here:
Please note that in order to process your claim without delay, we will need:
Order number
- Image of traceablility sticker
- Image of fault
- You can find your number on your original order email, this would have been sent to you by customerservice@cuddleco.co.uk.
Any product that is returned to us, must include a copy of the purchase invoice. It is your responsibility to ensure that the return postage is fully paid for and the item reaches us safely.
Once we are in possession of the returned product and it is deemed to be faulty or incorrect, a replacement will be dispatched or a refund will be given depending on availability. We will reimburse the cost of the return postage up to the value of our original delivery charge.
All refunds will be sent via the same medium the original payment was made within 7 working days of receiving your product.
Any product that is returned to us without prior notification by email to the above address and acknowledgement from ourselves that we are in receipt of your email will not be eligible for a refund.
Non-Faulty Items
If you change your mind about purchasing a product, as long as it is still in its original unopened and sealed packaging, labels, tags etc. have not been removed, please notify us by email to customerservice@cuddleco.co.uk within 14 days of receiving it. Your product must be returned along with a copy of the purchase invoice. It is your responsibility to ensure that the item reaches us in the same condition that it was sent to you and all postage charges have been fully paid for.
Once we are in receipt of your item, we will refund you within 7 days via the same medium that you originally paid for it.
Any product that is returned to us without prior notification by email to the above address and acknowledgement from ourselves that we are in receipt of your email will not be eligible for a refund.
Next Day Order Cancellations & Returns
Orders placed for delivery via the next day delivery service cannot be amended or cancelled due to the limited time available between an order being placed and the order being dispatched for delivery.
Contact Us
If you have any questions on how to return your item to us, please contact us.