Live Chat

You can speak with one of our customer service advisors via live chat, Monday - Friday 9am - 4:30pm.


If you wish to contact us, please send your query to and one of our team members will respond to you within 1 working day.

To help us resolve your query, please include the following in your email:

  • Order Number (if applicable)
  • Postcode (if applicable)
  • Product Name (if enquiring about a product)

Repair request

In the unlikely event that you may need to replace or repair any part of your Doona™, please contact our customer services where we have a full range of replacements available.

Please note that all repairs must be carried out by our trained engineers at our head office and repair centre in Manchester.

To provide you with the best care, we need a few details first to ensure the process runs quickly and smoothly. Our customer service team will respond to you within 1 working day. 

Required Information: 

  • Proof Of Purchase
  • Full Name
  • Preferred Email Address
  • Preferred Contact Number
  • Traceability Sticker (located underneath your Doona – contains the serial & batch number) 
  • Full Delivery Address
  • Images/video showing the issue.

(Please note, images can also be sent as an image attachment if preferred).

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