Contact

Repair Request

In the unlikely event that you may need to replace or repair any part of your Doona™, please contact our customer services where we have a full range of replacements available.

Please note that all repairs must be carried out by our trained engineers at our head office and repair centre in Manchester.

To discuss repair options, please fill in the below Contact Us Form and our customer service team will respond to you within 24 hours:

Important Information Regarding Repairs During COVID-19

Please note, as per government guidelines, we must leave your item in quarantine for 48hrs before we are allowed to interact and repair your item(s). We appreciate your patience in this matter and will resolve to have your item(s) repaired and returned to you as quickly as we can.

Calling customer service

Due to the current global situation regarding COVID-19, we can no longer accept telephone calls into our call centre.

Should you have any queries, please can you refer first to our FAQ’s and User Guide pages as your answer may be found there. Should you be unable to find an answer to your query there, please can you send us an email to customerservice@cuddleco.co.uk, where provided your message is within office hours, we will respond within 1 working day.

We appreciate your understanding in this matter.